Thank you for choosing TrendMosaic.
We are committed to providing high-quality digital courses, learning tools, and branded products.
This Refund Policy explains when customers may request a refund, return, or exchange, in compliance with EU consumer regulations.
1. Refunds for Digital Products (Video Courses, PDF Workbooks, Downloads)
Due to the nature of digital content, all digital products are non-refundable once accessed or downloaded.
This includes:
- Video courses
- PDF workbooks
- Digital templates
- AI prompt packs
- Downloadable materials
Once the purchase is completed and the customer receives access, the product cannot be returned.
However, a refund may be granted if:
✔ The file or video content is corrupted or inaccessible
✔ The customer experiences a technical issue preventing access
✔ A duplicate order was placed by mistake
✔ The delivered product does not match the description
To request help, contact us at:
📧 [email protected]
Please include your order number, a short description of the issue, and screenshots if possible.
2. Refunds & Returns for Physical Products (Merch)
Customers in the European Union have a 14-day right of withdrawal from the date they receive the product.
To qualify for a return:
- The item must be unused
- In original packaging
- Free of damage
- Include all accessories, tags, or manuals
Items that cannot be returned:
❌ Personalized merchandise
❌ Used bottles or opened hygienic items
❌ Items damaged after delivery
❌ Clearance or final sale products
Shipping costs for returns depend on the reason for return:
- If the item is defective or incorrect → TrendMosaic covers return shipping
- If the customer changes their mind → customer pays return shipping
3. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or you received the wrong product, notify us within 48 hours of delivery at:
Please include:
- Order number
- Photo/video proof
- Short description of the problem
We will offer one of the following:
✔ Replacement
✔ Partial refund
✔ Full refund
✔ Store credit
4. Refund Processing Time
Refunds are issued through the original payment method.
Typical processing time:
- Digital product refunds (if approved): 3–5 business days
- Physical product refunds: 5–10 business days after receiving the returned item
You will receive a confirmation email when your refund has been processed.
5. Exchanges
Exchanges are available only for:
- Defective items
- Incorrect products shipped
Digital products cannot be exchanged after access is provided.
6. Contact Information
For refund questions, support, or return requests:
📧 Email: [email protected]
🌐 Website: https://trendmosaic.info
🕒 Support hours: Monday–Friday, 9:00–17:00 CET
We respond to all inquiries within 24–48 hours.